Shipping Policy

Thank you for choosing MALA by Aleska Genesis! We’re excited to deliver your favorite fragrances. Please review our shipping policy for important information regarding your order.

Shipping Destinations

We currently ship to:

-       North America: United States

-       Latin America: Venezuela, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Peru, Costa Rica, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Dominican Republic, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Grenada, Guadeloupe, Haiti, Honduras, Jamaica, Martinique, Montserrat, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Falkland Islands, French Guiana, Guyana, Paraguay, South Georgia & South Sandwich Islands, Suriname, Uruguay.

-       World Wide: France, Germany, Norway, Portugal, Switzerland, Austria, Belgium, Czechia, Denmark, Finland, Ireland, Netherlands, Poland, Sweden, Australia, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, Canada, Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Yemen, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna, Greenland.

 If you don’t see your location, please contact us at customercare@malabyaleskagenesis.com

Processing Time

Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times

We offer the following shipping options:

United States:

• Free Shipping:  5 - 8 business days
• Standard Shipping: $9.90 / 3 - 4 business days
• Standard Shipping for Order 2lbs – 5Lbs: $16.90 / 3 - 4 business days

International Shipping:

• Latin America Standard International Shipping: $48.00 / 6-12 business days
• Worldwide Standard International Shipping: $60.00 / 6 – 12 business days
• DHL Express: Shipping costs are calculated at checkout based on your location.

Delivery times may vary based on your location and external factors.

Customer Responsibility for Import Fees

When ordering from MALA by Aleska Genesis for delivery outside of United States, customers are responsible for any import fees, customs duties, and taxes that may be incurred upon delivery. These charges are not included in your order total at checkout and will be billed separately by the local customs authority.

Import fees vary by country and are determined by the local customs regulations. We recommend that you check with your local customs office for information regarding potential fees and taxes before placing your order.

Note: customs processing can sometimes result in delays. MALA by Aleska Genesis is not responsible for any delays due to customs clearance.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 1 day of delivery. We’ll work with you to resolve the issue.

Returns and Exchanges

For information on our return and exchange policy, please visit our [link to Returns Policy].

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at customercare@malabyaleskagenesis.com or (305) 954-7182.

Thank you for shopping with MALA by Aleska Genesis.